How to Order
Note: These are the Terms & Conditions of PocketMoney Treasures.
1. Review our catalogue and website and make your gift selection.
If you happen to be in Melbourne, we invite you to drop in to our office at Suite 1, 1 Ricketts Road, Mount Waverley. We are open Monday to Friday from 9am – 4pm. Any of our regular customers will tell you it’s well worth visiting the showroom.
2. Orders can be placed online via the website or by fax, phone or email.
The latest Catalogue Order Form can be downloaded online. Alternatively, you can place your Order Online via the shop. Our website has many more products than just those featured in this printed catalogue so we encourage you to visit the shop. Our website is also an online shop and schools have the choice of either paying at the time of ordering or, requesting an invoice to be paid once your order is received. Businesses other than schools should pay when placing their order.
3. Although we purchase vast quantities of gifts, they sell very quickly so to avoid disappointment, please order early.
Orders are packed in order of receipt on a ‘first in, first served’ basis, for this reason we do not “HOLD” orders. In the event that a gift is SOLD OUT, PocketMoney Treasures will phone or email the nominated contact person to arrange a suitable alternative. Therefore, it is imperative that the fundraising contact details on the Order Form be completed.
4. PocketMoney Treasures pick and pack your gifts from our warehouse and then freight them directly to your school/business.
We do not deliver to private addresses because we can’t guarantee your items will be safe if they are left on the doorstep. By delivering to the school/business, the delivery is signed for and then we are confident they have been received safely. Gifts are usually dispatched within 5 days of placing your order. Dispatch stops 5 days before nationwide school holiday periods and resumes at the beginning of the following term (nationwide). Because gifts are dispatched from a very large and busy warehouse, they cannot be collected from our office or from our warehouse. This decision is driven by the weight of the parcels and in consideration of your safety. Our freight charges start at $10 per order, regardless of size or weight. Please confirm your freight costs during checkout. Offshore destinations should contact us for freight prices.
5. Invoicing & Payment
Where possible, a school purchase order number should be included on the order form. If you are unsure of what a purchase order is, please ask your school’s Office Manager. If you require that your invoice be raised to the Parents and Friends Association (or similar) please make note of this on the order form, that way, the invoice will reach you.
Orders are accompanied by an invoice, as well, a copy of the invoice will be emailed directly to the nominated fundraising contact. Payment terms are 7 days from invoice. Payment can be made by cheque, by Visa or Mastercard (over the phone) or by direct bank deposit — account details are provided on the invoice. Please liaise with your school office or P & F Treasurer to authorise payment of the invoice.
6. Check Your Order
If a gift is available in a variety of colours, sizes and fragrances, a mixture of colours, sizes and fragrances will be supplied. This is done deliberately to help you create a colourful and unique stall and to provide variety for students. Orders are accompanied by a Pick and Pack slip. All orders are picked and packed with great care and we ask you to please check them carefully upon receipt. PocketMoney Treasures will only resolve discrepancies or breakages reported within 7 days of receipt of order. The photographs and descriptions detailed in our catalogue are a true and accurate representation of our gifts and therefore, we do not refund or exchange for change of mind.
Please note, for sale items we do not refund or exchange purchases.
7. You hold your stall and delight the kiddies with a lovely selection of beautiful quality inexpensive gifts and then, kick back to enjoy the special day.
PocketMoney Treasures is a customer service business. A great deal of time and care has been put into gift selection and packing. We pride ourselves on being a very approachable and friendly business and welcome ANY feedback as it’s through this feedback that we are able to continuously improve our products and service to you. If you need help placing your order, we would welcome your call.
PocketMoney Treasures ABN — 88 126 239 076.